TAC | Starview International Pte Ltd

TAC

Starview Remote Technical Support provides remote technical assistance to customers for all reported technical issues with either implementation or network operation. Together with our partners,  we provide all support levels per customer’s request according to agreed service levels

  • 24 x 7 x 365 hotline
    ·         Web support for technical query
    ·         Level 1 support for Technical Assistance login and tracking
    ·         Level 2 support for Technical issue troubleshooting and resolution
    ·         Level 3 support for complex problem and bug fix (together with OEM partners)